ALK Technologies - Technology that Drives Transportation - GPS Navigation Evolved

Installation and CD

1. How can I uninstall my previous version of CoPilot and do I need to uninstall my previous version before installing CoPilot 2003?
2. Can I use my saved Trips, Custom Places and Favorites from my previous CoPilot version in CoPilot 2003?
3. Will CoPilot 2003 run on Windows XP?
4. I have lost or did not receive my Installation Key Code and I can't install the program. What should I do?
5. How do I install my US Data to my hard drive?
6. I have two hard drives and would like to install the Installation disk to my first hard drive and the US Data disk to my second hard drive. How do I do this?
7. The program does not automatically start installing when I insert the install CD. How can I install it?
8. When I try to run CoPilot 2003 I get a message that says "CoPilot 2003 Can't Find the Data CD" and the program won't start. What can I do?

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Trip Entry

1. CoPilot 2003 is only giving me directions from City-to-City in Planning Mode and is not taking me to or from the specific addresses that I have entered. Why not?
2. When I try to find an address using a Zip Code, the program can't find the address. Does that mean the address isn't in there?
3. CoPilot 2003 doesn't have the Zip Code of the address that I'm looking for. How can I find the address?

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GPS Receiver and Tracking

1. I am using a new USB GPS receiver and have it plugged in but CoPilot 2003 keeps saying "There is no GPS receiver attached. Please attach your receiver or select the Planning Mode option" but my GPS receiver is plugged in?
2. CoPilot keeps saying "There is no GPS receiver attached. Please attach your receiver or select the Planning Mode option" but my Serial GPS receiver is plugged in?
3. Can I use a different GPS unit with the CoPilot 2003?
4. I'm using CoPilot for the first time and the program won't start tracking me. What's wrong?
5. The manual states I need to let Windows boot up fully each time before I plug in my Serial GPS receiver. Is this true?

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Speech and Voice Recognition

1. CoPilot will not speak to me or recognize my voice. When I look at the Preferences under the Edit menu, the "Speak Feedback Out Loud" and "Listen For Voice Commands" options are grayed out. How can I fix this?
2. CoPilot's speech sounds like garbled nonsense. How can I make it understandable?
3. CoPilot is speaking in slow motion. How can I speed up the speech so that it sounds normal?

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Error Messages

1. When exiting CoPilot 2003 I receive the following error messages: "Access violation at ........, read of address ........" How can I fix this?
2. When starting CoPilot 2003 I receive the following error mesage: "Fatal exception error OE in VXD VCOMM"

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Printing

1. CoPilot 2003 will not print a map? How can I print a map?
2. My maps will only print on half a page. How can I get them to print over the entire page?
3. When I try to print a map I get Fatal Exception Error "OE0137:BFF9A07C". What can I do to fix this?
4. The features of my maps don't look very good when the maps are printed. How can I change the appearance of different map features?
5. I get a "Spool32" error when I try to print maps from CoPilot 2003. How can I fix this?

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Miscellaneous

1. There is street data missing from CoPilot's maps. How can I get these roads included?

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