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CoPilot will not recognize my USB JCOM GPS receiver? (To tell if you have a JCOM receiver, look at the bottom and you should see this number (19 CFR 134).

There are updated drivers for the JCOM receiver. Please follow the directions below to install the new drivers:

I. Update Driver Installation Instructions:

  1. Close CoPilot and make sure the GPS receiver is connected.
  2. Click on Start->Settings->Control Panel
  3. Click on the "System" icon - *Note, if you are using Windows XP, and you do not see a "System" icon, then you will need to click on "Switch to Classic View" at the top left of the window.
  4. Click on the "Hardware" tab.
  5. Click on "Device Manager" button
  6. Look for one of the below devices that will be flagged with a yellow exclamation point. Right click on the one you have and select Uninstall or Remove:
    CP2101 USB to UART Bridge Controller
    USB Device
    USB Device Unknown
  7. Once the device has been removed from then list, disconnect the GPS receiver
  8. Restart the computer. Make sure the GPS receiver is disconnected when you restart the computer.
  9. Download the updated drivers by clicking here
  10. Save the file to your desktop.
  11. Locate and double click on the file to automatically install the updated drivers.
  12. Connect the GPS receiver and wait 1 minute while the new drivers are automatically installed.
  13. Open CoPilot. *** If Copilot does not recognize the GPS receiver, click on the "Find GPS" button.
  14. If CoPilot still does not see the GPS receiver, please see section II. below.

II. CoPilot still does not see my GPS receiver after updating the drivers.

  1. Close CoPilot
  2. Click on Start->Settings->Control Panel
  3. Click on the "System" icon - *Note, if you are using Windows XP/Vista, and you do not see a "System" icon, then you will need to click on "Switch to Classic View" at the top left of the window.
  4. Click on the "Hardware" tab.
  5. Click on "Device Manager" button
  6. In the Device Manager, locate the heading "PORTS" and click the "+"
  7. Locate the GPS Receiver device and make note of the COM port number it is set to.
    Example:
    "USB to GPS (COM6)"
    Or
    "CP2101 USB to UART Bridge Controller (COM3)"
  8. Close the device manager
  9. Open CoPilot
  10. Click on Menu->Settings->GPS->Setup GPS
  11. Choose USB and click Next
  12. Choose Manual and click Next
  13. Set the "GPS Com Port" to the number listed in the Device Manager.
  14. Click on "Finish" to accept the changes and begin using CoPilot.

If you need further assistance, please contact CoPilot Technical Support. 888-872-8768 Ext 218 or support@alk.com