My Laptop successfully logs into the Live server, but when
I log into live.alk.com through an internet browser, my device is not
listed.
Older versions of CoPilot do not automatically login into the new Live
2 server. They point to the older Live 1.5 server.
There are two solutions to this issue:
1. The old Live 1.5 server can still be accessed via an internet browser.
You will need to use this new link to access the website: http://live1.alk.com
2. You can change the setting that tells your Laptop where to login by following
the directions below:
How to change the Laptop to use the new Live 2 website:
1. Close Copilot on your Laptop
2. Open My Computer and browse to C:\Program Files\CoPilot Truck\Laptop
4\APP
3. Look for and double click on the file named MSG.cfg. When prompted with
“Windows cannot open this file”, choose the “select a
program from a list” option and click next. On the next screen, choose
the program named “Wordpad” and click OK. This will open the
MSG.cfg file.
4. Once the MSG.cfg file has been opened in WordPad, locate this line: "ListenerIP"="205.246.138.70"
and change it to this:
"ListenerIP"="gateway03.alk.com"
5. Once the setting has been changed, go to the file menu and select Save
and then close the file.
6. Once the file has been saved, Copilot will point to the new Live 2 server.
****Before you can access the new Live 2 website, you will need to create
a new account. Old Live 1.5 accounts will not be available on the new Live
2 website. Please visit (“ACCOUNT NOT FOUND FAQ)
for more information.
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