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CoPilot Truck | Laptop 9: FAQs

Installation and CD

  1. Should I uninstall my previous version of CoPilot before installing my CoPilot Truck | Laptop 9?
  2. When I try to install CoPilot Truck | Laptop 9 it fails and I can't finish installing the program. How can I fix this?
  3. Can I install my CoPilot Truck | Laptop 9 Data CD manually to my hard drive at a later time?
  4. How can I uninstall my previous version of CoPilot?
  5. During the desktop installation of CoPilot I receive this error "Error -1607: Unable to Install InstallShield Scripting Runtime" .

Activation

Click here to activate CoPilot.

  1. Do I have to reactivate if I uninstall and reinstall to the same computer?
  2. When I try to open CoPilot Truck | Laptop 9, I get a message that's say's "License Record Not Found"

Registration

  1. Do I have to register CoPilot Truck | Laptop 9?
  2. How does registration benefit me?

Live

  1. I cannot login to CoPilot Live. I receive this message when I open Copilot "Account not found. Verify device connection info and web site account settings."
  2. My Laptop successfully logs into the Live server, but when I log into live.alk.com through an internet browser, my device is not listed.

Trip Entry

  1. CoPilot Truck | Laptop 9 is only giving me driving directions form City to City? How do I get directions from one street address to another?
  2. When I try to find an address using a Zip Code CoPilot cannot find the address. What is wrong?
  3. CoPilot Truck | Laptop 9 does not contain a Zip code I'm looking for? How can I find the address if CoPilot cant find the Zip Code?

GPS Receiver and Tracking

  1. The USB to Serial GPS I used with CoPilot 2003 does not work with CoPilot Truck Laptop 9. How can I get it to work?
  2. Can I use a different GPS unit with the CoPilot Truck | Laptop 9?
  3. I'm using CoPilot for the first time and the program won't start tracking me. What's wrong?
  4. The manual states I need to let Windows boot up fully each time before I plug in my Serial GPS receiver. Is this true?
  5. Can I use the Delorme Earthmate GPS receiver with CoPilot?
  6. What do each of the three LED lights indicate and what are the proper charging techniques for the Bluetooth GPS receiver?
  7. CoPilot will not recognize my USB JCOM GPS receiver? (To tell if you have a JCOM receiver, look at the bottom and you should see this number (19 CFR 134).

Voice

  1. How do I change CoPilot's voice?

Printing

  1. When I try to print a map or driving directions individually it does not print. How can I print the map or just the driving directions?