ALK Technologies - Technology that Drives Transportation - GPS Navigation Evolved

Installation and CD

1. I have lost or did not receive my Installation Key Code and I can't install the program. What should I do?
2. The program does not automatically start installing when I insert the install CD. How can I install it?
3. When I try to run Door-to-Door 2000 Deluxe I get a message that says "Door-to-Door Can't Find the Data CD" and the program won't start. What can I do?
4. How can I load data from Door to Door 2000 Deluxe to my hard drive?

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Trip Entry

1. Door-to-Door 2000 Deluxe is only giving me directions from city-to-city and is not taking me to or from the specific addresses that I have entered.
2. When I try to find an address using a Zip Code, the program can't find the address. Does that mean the address isn't in there?
3. Door-to-Door 2000 Deluxe doesn't have the Zip Code of the address that I'm looking for. How can I find the address?

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GPS Receiver and Tracking

1. Door to Door 2000 Deluxe keeps saying "No GPS signal. Please check the power and serial port connections" OR I keep getting the error message "bad handle pass to Com function". What should I do?
2. I'm using Door to Door 2000 Deluxe for the first time and the program won't start tracking me. What's wrong?
3. The manual states I need to let Windows boot up fully each time before I plug in my GPS receiver. Is this true?

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Error Messages

1. I'm getting the following error message when trying to plan a trip: This program has performed an illegal operation and will shut Down. Assertion failed p!=NULL, file comp/ankole.h, line 161
2. I'm getting the following error message: "Door to Door 2000 Deluxe caused an invalid page fault in module KERNEL32.DLL"
3. I'm receiving the error message: "License information for TF1 Book is Invalid". Please follow the directions below to correct the problem.
4. I'm receiving the error message "CoPilot has caused an invalid page fault in module PCMGW32.DLL"

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Printing

1. My maps will only print on half a page. How can I get them to print over the entire page?
2. The features of my maps don't look very good when the maps are printed. How can I change the way they look? (This applies to routes that obscure road names, roads that are too light to be seen, and a variety of other printed map features.)

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Miscellaneous

1. There is street data missing from CoPilot's maps. How can I get these roads included?
2. I am unable to use Door to Door 2000 Deluxe's Geo*Browser function even though I have Internet access. What can I do to get it to work?

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If you did not find an answer in the FAQs, send your question to our technical support team.