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3. When I try to run Door-to-Door 2000 Deluxe I get a message that says "Door-to-Door Can't Find the Data CD" and the program won't start. What can I do?

  1. Is the data CD (disk 2 of 2) in the CD-ROM drive?
    1. If yes, see section II.
    2. If no, place the data CD (disk 2 of 2) in your CD-ROM drive and try using Door-to-Door 2000 Deluxe again. If you are still having trouble once the data CD is in your CD-ROM drive, see section II.
  2. Is the underside (the silvery side with no artwork) of the data CD clean?
    1. If yes, see section III.
    2. If no (you see lint or finger prints), you can clean the CD by using a soft, clean piece of lint free material slightly moistened with water. Place the data CD in the CD-ROM drive once it is dry and try using your TravRoute program again. If you're still having trouble, see question III.
  3. Is your TravRoute program looking at the right drive when trying to read the data CD? (This looks complicated, but it's really quite easy.) To check, please follow the instructions listed below:
    1. First, we need to determine the drive letter of your CD-ROM drive. (If you already know your drive letter, move to Section B.) To do this, please:
      1. Go to your Start button --> Programs --> Windows Explorer. In the upper left hand corner of your screen, you'll see a white box (it may have a drive displayed in it) with a black arrow just to the right of the white box.
      2. Click once on the black arrow so that all of your drives are shown. Your CD-ROM drive is the one that has the CD-ROM icon next to it. And next to the CD-ROM icon, there should be a letter - this is your CD-ROM drive letter. Please remember it and move to section B.
    2. Next you need to check that the TravRoute program is looking to this drive to locate the data CD. To do this:
      1. Go to your Start button --> Programs --> Windows Explorer --> and click on the drive letter which corresponds to your hard drive (usually C).
      2. Within drive C, find the folder "Program Files" and double-click on it so that all of your program folders are listed.
      3. Find the "TravRoute" folder and double click on it.
      4. Find the folder "D2D2000Deluxe" and double-click on it.
      5. You'll see a file named "D2D2KDX.ini" listed among other folders. Double-click on the D2D2KDX.ini file and a Notepad window will open. The second line of the file should read: "LRGridDir=E:\\Data". Make sure the letter between "=" and ":" is your CD-ROM drive letter (the letter you checked in section A). In this example above, it is E. If the drive letter is incorrect, change it to the correct letter and save the file. Close Windows Explorer and run Door-to-Door 2000 Deluxe normally.