ALK Technologies - Technology that Drives Transportation - GPS Navigation Evolved

Installation and CD

1. I have lost or did not receive my Installation Key Code and I can't install the program. What should I do?
2. When I try to run Pocket CoPilot on my desktop from my CD-ROM drive I get a message that says "Pocket CoPilot Can't Find the Data CD" and the program won't start. What can I do?
3. How do I install my data CD (East and West Coast) to my hard drive?
4. I have two hard drives and would like to install the Data CD to my second hard drive. How do I do this?
5. When I try to run Pocket CoPilot on my desktop from my hard drive I get a message that says "Pocket CoPilot Can't Find the Data" and the program won't start. What can I do?
6. When I try to install Pocket CoPilot 2.0 to my Pocket PC I get the following error message "Application manager cant install to this device. Invalid setup file". How can I fix this?

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Selecting Data and Trip Planning

1. Using Windows NT during step 2 of 3 of the Data Download process my download stops and I get the following error message: "access violation at address 77f64d48. Read of address 000000id" How can I fix this?
2. I have both an SD slot and a CF slot on my Pocket PC. How do I select which memory card Pocket CoPilot will download data to?
3. How do I specify a location for my data download?
4. I try to launch the Pocket CoPilot software on my Pocket PC and I get a message, "Unable to open Pocket CoPilot. Please make sure the compact flash card has been inserted or the data has been properly downloaded" What should I do?
5. How can I plan a trip in Planning mode on my Pocket PC?

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GPS Receiver and Tracking

1. Why can't I get a satellite reading the first time I use Pocket CoPilot?
2. Why does it take so long to find the satellites?
3. I have Pocket CoPilot hooked up properly and have waited several minutes for a GPS signal but still do not see anything on the map. What should I do?
4. When I plug my GPS unit into my Pocket PC my Inbox automatically opens repeatedly. How can I fix this?
5. Can I use a different GPS unit with Pocket CoPilot 2.0 rather than the one supplied with my bundle?

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General Problems

1. When I open Pocket CoPilot 2.0 on my PC (desktop or laptop) the Download Wizard box and several others are cut in half and are not sized correctly. How can I fix this?
2. When I open Pocket CoPilot 2.0 on my Pocket PC I do not see a map in any view. How can I fix this?
3. When using my Pocket CoPilot on my Pocket PC I get the following error message. "Out of Memory/ Data 1 or Data 2" How can I fix this?
4. When I select to play back my GPS tracks the option is grayed out. How can I play back my tracks?

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Speech

1. In the drive screen on my Pocket PC I am receiving turn-by-turn instructions in the black box, but my Pocket CoPilot is not speaking. Why is that?

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Help with ActiveSync

Please note TravRoute is not responsible for establishing a partnership between your PC and Pocket PC. This is a Microsoft program.

1. How do I establish a Partnership between my PC and Pocket PC?
2. I already have a partnership established between my PC and Pocket PC but when I attempt to download data I receive a message saying "No partnership found". What can I do to fix this?

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Printing

1. If you need to print a map immediately, you can print maps using the following procedure.
2. My maps will only print on half a page. How can I get them to print over the entire page?
3. When I try to print a map I get Fatal Exception Error "OE0137:BFF9A07C". What can I do to fix this?
4. The features of my maps don't look very good when the maps are printed. How can I change the appearance of different map features?
5. I get a "Spool32" error when I try to print maps from Pocket CoPilot 2.0. How can I fix this?

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If you still have questions, please send a request to our technical support team.