ALK Technologies - Technology that Drives Transportation - GPS Navigation Evolved

Installation and CD

1. I have lost or did not receive my Installation Key Code and I can't install the program. What should I do?
2. When attempting to uninstall Pocket CoPilot 2.0 GPS Jacket Edition from your Pocket PC you receive the following message: "unable to remove program because files windows \iPAQDDK.DLL and \Windows\OptPak.DLL are read only or these files are in use".
3. When attempting to install Pocket CoPilot 2.0 GPS Jacket Edition to my iPAQ I get the following error message: "Failed to load optpak bus driver". What is wrong?
4. When I try to run Pocket CoPilot on my desktop from my CD-ROM drive I get a message that says "Pocket CoPilot Can't Find the Data CD" and the program won't start. What can I do?
5. How do I install my data CD (East and West Coast) to my hard drive?
6. I have two hard drives and would like to install the Data CD to my second hard drive. How do I do this?
7. When I try to run Pocket CoPilot on my desktop from my hard drive I get a message that says "Pocket CoPilot Can't Find the Data" and the program won't start. What can I do?
8. When I try to install Pocket CoPilot 2.0 to my Pocket PC I get the following error message "Application manager cant install to this device. Invalid setup file". How can I fix this?

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Selecting Data and Trip Planning

1. Using Windows NT during step 2 of 3 of the Data Download process my download stops and I get the following error message: "access violation at address 77f64d48. Read of address 000000id" How can I fix this?
2. I have both an SD slot and a CF slot on my Pocket PC. How do I select which memory card Pocket CoPilot will download data to?
3. How do I specify a location for my data download?
4. I try to launch the Pocket CoPilot software on my Pocket PC and I get a message, "Unable to open Pocket CoPilot. Please make sure the compact flash card has been inserted or the data has been properly downloaded" What should I do?
5. How can I plan a trip in Planning mode on my Pocket PC?

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GPS Receiver and Tracking

1. What are the specs for the Navman GPS Jacket?
2. When using my Pocket CoPilot 2.0 GPS Jacket Edition in the car it takes a long time to get a fix on the satellites. How can I improve the performance?
3. Why can't I get a satellite reading the first time I use Pocket CoPilot?
4. I have Pocket CoPilot hooked up properly and have waited several minutes for a GPS signal but still do not get a signal. What should I do?
5. Can I use a different GPS unit with Pocket CoPilot 2.0 rather than the one supplied with my bundle?

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General Problems

1. When I open Pocket CoPilot 2.0 on my PC (desktop or laptop) the Download Wizard box and several others are cut in half and are not sized correctly. How can I fix this?
2. When downloading to my Pocket PC main memory or storage card Pocket CoPilot always indicates that I have 0MB available? What is wrong?
3. How can I attach the in-car power adapter supplied with Pocket CoPilot 2.0 GPS Jacket Edition to my iPAQ 3800 model?
4. When I attempt to use the Pocket CoPilot on my Pocket PC I get the following error message at the top of my screen: "Default IME" How can I fix this?
5. When I open Pocket CoPilot 2.0 on my Pocket PC I do not see a map in any view. How can I fix this?
6. When I attempt to use Pocket CoPilot 2.0 I get the following error message: "Get AGD: error reading AGD" How can I fix this?
7. When using my Pocket CoPilot on my Pocket PC I get the following error message. "Out of Memory/ Data 1 or Data 2" How can I fix this?
8. When I select to play back my GPS tracks the option is grayed out. How can I play back my tracks?

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Speech

1. In the drive screen on my Pocket PC I am receiving turn-by-turn instructions in the black box, but my Pocket CoPilot is not speaking. Why is that?

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Help with ActiveSync

Please note TravRoute is not responsible for establishing a partnership between your PC and Pocket PC. This is a Microsoft program.

1. How do I establish a Partnership between my PC and Pocket PC?
2. I already have a partnership established between my PC and Pocket PC but when I attempt to download data I receive a message saying "No partnership found". What can I do to fix this?

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Printing

1. If you need to print a map immediately, you can print maps using the following procedure.
2. My maps will only print on half a page. How can I get them to print over the entire page?
3. When I try to print a map I get Fatal Exception Error "OE0137:BFF9A07C". What can I do to fix this?
4. The features of my maps don't look very good when the maps are printed. How can I change the appearance of different map features?
5. I get a "Spool32" error when I try to print maps from Pocket CoPilot 2.0. How can I fix this?

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If you still have questions, please send a request to our technical support team.